Contact Us
This is the direct line to the editorial team at Online Casinos USA. Email [email protected] and a person will read it. We answer questions about our research, correct things we've got wrong, and point readers toward the right regulator or support service when the problem sits with a casino rather than with us.
One thing to be clear about before you write: we are an independent comparison and review publisher, not a casino operator. We cannot see your account, release a withdrawal, unlock a bonus, verify your identity or reverse a closure. If your issue is with money sitting in a casino account, the section on complaints and disputes below tells you who can actually act on it.
How to reach us
| What you need | Where to send it | What to include |
|---|---|---|
| General questions about a review or guide | [email protected] | The page you were reading and the specific claim you're asking about |
| A correction or outdated offer term | [email protected] | A link or screenshot of the current terms and the date you saw them |
| Reader feedback on a casino we list | [email protected] | The casino name, your state, and what happened — dates help |
| Business, partnership or media enquiries | [email protected] | Company name, the proposal, and who you represent |
We aim to reply to reader email within about 48 hours. Corrections that need us to re-check a site's published terms can take longer, because we verify before we edit rather than after. If your message is time-sensitive — a bonus expiring, a pending withdrawal — contact the casino's own support first and us second.
How we make money, and what it doesn't buy
Some links on this site are commercial. If you open an account through one of them, we may earn a commission from the operator. That is how the site is funded, and we'd rather say so on the page you're reading than bury it.
Commission does not buy a position in our rankings, does not change an editorial rating, and does not stop us listing a drawback. If a brand pays us and then changes its terms for the worse, the review changes. If you think a write-up reads as though money moved it, say so in an email and tell us which sentence — that's a complaint we take seriously and one we can actually answer.
Reporting a problem with a bonus offer
Bonus terms are the single biggest source of reader email we get, and they change without notice. The offers we list are the headline figures the operators advertise; the conditions attached to them are where the real cost sits. When you write to us about one, tell us which of these is causing the problem:
- Wagering requirements — the multiple of bonus (or bonus plus deposit) you must stake before a withdrawal is possible. A 40x requirement on a $100 bonus means $4,000 in qualifying bets.
- Maximum bonus bets — a per-spin or per-hand cap while a bonus is live, often in the $5–$10 range. Breaching it can void winnings.
- Bonus expiry dates — unmet wagering when the clock runs out usually means the bonus and anything won from it is removed.
- Bonus cashout limits — a ceiling on what a bonus or free spins round can convert to cash, common on no-deposit and free spins offers.
- Game weighting — slots typically count 100% toward wagering; blackjack, roulette and baccarat often count far less or not at all.
- Minimum deposits — the qualifying amount that triggers the offer, which is frequently higher than the site's general minimum deposit.
The offers readers ask about most
Below are three of the top-rated listings on this site, with the reason each one prompts email and the limitation we'd want you to know before writing. Ratings are our own editorial scores, not customer-review averages.
Raging Bull — 410% up to $10,000 + 50 Free Spins (editorial rating 10.0)
This sits at the top of our list because the headline package pairs a very large percentage match with a free spins component, which is the combination most readers on this site are searching for. The questions we get are almost always about the $10,000 figure: that is a ceiling across the qualifying deposits, not a sum anyone receives, and reaching it would require deposits most players will never make. The limitation worth stating plainly is that high-percentage match bonuses of this shape usually carry correspondingly high playthrough and a maximum bet cap while the bonus is active — check both, and check which games the 50 free spins are locked to, before you deposit. Terms are set by the operator and can be revised at any time.
Magician Bet — 101% No Wagering (editorial rating 9.8)
It earns its place for a different reason than the headline size: a no-wagering structure removes the playthrough arithmetic that causes most bonus disputes. What you win is what you can request. The trade-off is scale — 101% is modest next to the triple-digit matches elsewhere on the page, and no-wagering offers commonly carry a lower maximum credit and tighter qualifying deposit window instead. Read the cap, not the percentage. "No wagering" also does not mean no conditions; expiry and game restrictions can still apply.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser (editorial rating 9.7)
This one is here because the free spins are tied to a named title rather than offered as an open credit, which makes the value easier to assess in advance — you can look at that game's RTP and volatility before committing. The drawback is the flip side of the same design: spins restricted to one slot give you no choice if the game doesn't suit you, and title-specific promotions get swapped out when an operator rotates its lobby. Confirm the game is still the qualifying one on the day you claim.
The rest of the list at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.4 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.2 |
| BetUS | 200% up to $4,000 for new players | 9.2 |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 8.9 |
| Slots and Casino | 500% up to $2,500 x3 | 8.9 |
| Bets.FM | 225% deposit bonus up to 1 BTC + 225 free spins | 8.9 |
Note the mixed currencies. Offers quoted in SC refer to sweepstakes-style credits rather than dollars, and one listing quotes a crypto ceiling. Those are different products with different redemption rules — worth an email if you're unsure which you're looking at.
Money questions we can and can't answer
We can explain how a payment or payout method generally works in the US. We cannot look up your transaction.
- Getting money in. Debit cards are the most widely accepted route; credit card deposits are accepted by some operators and declined by some issuers, so a rejection is often the bank, not the casino. ACH transfers and bank transfers are standard at state-regulated sites. E-wallet availability, including PayPal, varies by operator and by state — verify it in your account cashier rather than assuming.
- Getting money out. Withdrawals usually return to the method you deposited with where that is possible. Expect a minimum withdrawal amount, a per-transaction or weekly withdrawal limit, and a review period before funds are released. Advertised payout speeds are operator claims; the clock realistically starts after identity checks clear.
- Fees. Many deposits are free of charge, but card issuers may apply their own treatment, and some operators charge for additional withdrawals within a period. Check the cashier's fee schedule.
- Verification. KYC — photo ID, proof of address, and sometimes proof of payment method — is a legal requirement, not an obstacle the casino invented. Larger or irregular payouts can trigger source-of-funds checks. Uploading clear documents early is the single most effective way to avoid a delayed first withdrawal.
What's in the game lobbies these listings cover
If you're writing to ask which site suits a particular kind of play, it helps to know the categories we assess:
- Slots — the bulk of most lobbies, and the games that usually count fully toward wagering. RTP and volatility are the two numbers worth checking; high volatility means rarer, larger wins.
- Progressive jackpots — pooled prizes that grow until won, typically with lower base RTP and often excluded from bonus play.
- Table games — blackjack, roulette and baccarat, usually in multiple rule variants, and usually weighted low or excluded for bonus purposes.
- Live dealer rooms — real dealers streamed in real time, with table limits and opening hours that differ from the RNG games.
- Mobile — browser play is near-universal; dedicated mobile casino apps are not. Ask us about a specific site and we'll tell you what we found.
Game fairness at licensed operators rests on certified random number generators and audited software from established providers. If a lobby doesn't name its providers anywhere, that's a question worth asking them before you deposit.
Sports betting and the other products these brands run
Several operators we cover run more than a casino. BetUS, for one, is known primarily as a sportsbook brand alongside its casino product. Sports betting and casino play are regulated separately in most US states — a state can license one and not the other — and the two sides of an account often run distinct bonuses, separate wagering rules and, occasionally, separate wallets. A sportsbook promotion generally will not clear casino playthrough, and vice versa. Poker and bingo rooms, where an operator offers them, are usually excluded from casino bonus wagering altogether. If your question involves moving a balance between products, read the promotion's terms rather than assuming they're interchangeable, and ask us if the wording is unclear.
Complaints, disputes and who can actually act
We are not a regulator and we have no authority over any operator. Use this order:
- The casino's own support. Open a written ticket — live chat transcripts get lost. Ask for a reference number and the specific term being applied to your account.
- The operator's formal complaints procedure. Licensed sites publish an escalation path and a deadline for a final response. Request that final response in writing.
- The relevant state gaming regulator. In states that license online casino gaming, the regulator accepts player complaints about licensed operators once the operator's own process is exhausted. Which body applies depends on the state your account is registered in.
- Tell us. Send the outcome to [email protected]. We can't recover funds, but a pattern of reader reports about the same operator does affect how we write about it.
Who can use these sites, and what that means for your email
You must be 21 or over to use the operators listed here, and in a state where the product you're accessing is permitted. There is no single federal license for online casino play in the US: federal law sets some boundaries, but authorization is granted state by state, and a site accepting a registration from your state is not the same thing as being authorized to serve it. Sweepstakes-style products quoted in SC operate under a different legal model again, and their availability also varies by state. Before you deposit anywhere, check the operator's licensing disclosure and its list of restricted states — and check it against your own state, not a general claim that US players are welcome.
We can help you understand what a license disclosure says. We can't tell you whether a specific site is lawful for you personally; that depends on your state and, where a lot of money is involved, is a question for a qualified adviser. We won't describe any casino as completely safe, and we don't guarantee any withdrawal or outcome.
If gambling has stopped being entertainment
If your reason for contacting us is that play has got out of hand, email is the slowest possible route to help. Self-exclusion through the operator or a state program, deposit and loss limits set inside your account, and gambling blocking software on your devices all take effect faster. The National Council on Problem Gambling's helpline, 1-800-GAMBLER, is confidential and available around the clock. Our responsible gambling resources set out the tools in detail. Gambling is entertainment with a cost attached, never a way to make money or fix a financial problem.
Before you write
A few things that make a reply faster and more useful: name the page, name the casino, give the date you saw the term, and say what state you're in if the question touches availability. If you're reporting an inaccuracy, a screenshot is worth a paragraph of description.
Curious who's behind the research first? Our editorial background and review approach explains how we assess and score operators, and the site terms cover how this site may be used. Whichever it is, [email protected] reaches us — there's no form to fill in and no account to create.
Contact details and editorial policy on this page verified Sep 27, 2026. Operator offers and terms are set by the casinos and change without notice; always confirm current conditions on the operator's own site before depositing.